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One Research reached out to us to help them rebuild their Volunteer Online Portal. They manage and maintain a large database for global healthcare company, Novo Nordisk, that keeps track of volunteers interested in taking part in diabetes clinical trials. We worked closely with teams at both companies to ensure the final product met their needs.
We focused on desired outcomes rather than solutions in order to avoid falling into the same patterns as the legacy system. Not only was the data migrated securely, but vast improvements to overall user experience were made in the process.
An example of this can be seen within a feature we developed that allows a user to achieve greater control over volunteer catchment areas, and identify greater numbers of potential volunteers as a result.
In order to capture the relevant language, the team shadowed call handlers at One Research to see how a typical interaction would progress.
The pre-existing system combined a mix of paper and digital practices that were difficult to manage and maintain.
We needed to securely migrate sensitive user data into a new architecture and ensure GDPR compliance at all stages.
Keeping on top of terminology specific to the project was vital in order to communicate clearly with One Research during testing and later phases of development.
DabApps brought to our project not only the highest level of technical innovation and ability, but an acute understanding of what makes great customer service.
Alistair Crombie, OneResearch
If you’d like to discuss your next project, please get in touch and see how we can help.
If you’d like to discuss your next project, please get in touch and see how we can help.
